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These Terms & Conditions set out the rules that apply when you use po ok — your account, your transactions through Nagad and Rocket, and the content you access. Access to po ok depends on your local law and whether your region is eligible, so read these terms carefully before you start.
By opening an account and using po ok, you confirm that you have read these Terms & Conditions and that you meet the eligibility criteria that apply in your region. These terms form the whole agreement between you and us for the service as it is delivered — they replace any earlier version you may have seen. We may update them when we need to; where a change is material, we will let you know through your registered contact details before it takes effect. If you continue using your account after a notified change, that counts as your acceptance. Where you disagree with a change, the right course is to stop using your account and contact our support team to close it in an orderly way. Nothing in these terms removes any statutory rights you may hold under the laws that apply in your country. Availability of po ok, including wallet features linked to Nagad and Rocket, depends entirely on local law and eligible regions — we do not represent that the service is lawful everywhere. Your account and any wallet balance sit under these terms for as long as the account remains open.
Not everything connected to your experience falls under this single document. Understanding the boundary helps you know where to look when a question comes up. Third-party services linked from po ok — including payment processors and game studios — operate under their own terms, and we are not responsible for those separately governed services.
Your login credentials, session activity and account-level permissions are fully covered here. Rules around creating, maintaining and closing your account all sit within these Terms & Conditions and apply from the moment you register.
Deposits and withdrawals processed through Nagad or Rocket are subject to the transaction rules in these terms. The specific wallet fields and limits you see during a transaction are set by the payment provider and shown at the point of transfer.
Game content, promotional material and published policy pages on this site are governed by these terms. Content from studios such as PG Soft, JDB or Microgaming is subject to those providers' own licences, which run alongside but separately from this policy.
Any service, link or tool not hosted directly by po ok — including external payment gateways and independently operated game feeds — operates under that third party's own terms. We do not control or warrant those services; check their policies before you use them.
These Terms & Conditions are not a one-way document. You have concrete options available to you at any time your account is active. If you want to review the transaction history on your account, go to the wallet section while signed in — every completed Nagad or Rocket transfer is listed there with a reference number and date. If a detail on your account profile looks wrong — name spelling, registered mobile number or contact address — raise a correction request with our support team directly; we will verify the change against your original registration and update the record. You can also ask us, in writing through support, to explain how a specific account decision was made. We aim to respond to policy questions through the same support routes we publish for account help. If you want to close your account entirely, that request goes through support too — your wallet balance will be settled in line with the transaction rules in these terms before closure is confirmed.
Your signed-in wallet area shows every transaction with a reference number. Check it any time to verify a Nagad or Rocket transfer or to confirm a session was recorded correctly.
Contact support to correct a name, mobile number or email on your account. We verify the change against your registration before updating it — no change is made without that confirmation step.
If a term is unclear or you want an explanation of a specific account decision, put your question to our support team in writing. We will respond through the same published channel you used to reach us.
To close your account, submit the request through support. We settle any outstanding wallet balance in line with the transaction rules here before the account is formally closed.
If you have a question about these Terms & Conditions — whether about account access, a transaction through Nagad or Rocket, or your rights under this policy — use the contact routes published on this site. We do not publish response time commitments we cannot stand behind, but every policy question submitted through these routes is handled by the same team that manages account support.
Open the chat widget while signed in to ask a policy question directly. This is the fastest route to reach our account support team for terms-related queries.
Send your question to the support email address listed on our contact page. Use this route for written policy queries or when you need a record of the exchange for your own files.
Our published help pages cover common terms questions including account closure, transaction disputes and wallet correction steps. Check there first — many answers are already documented.
We handle your account data and session information according to the rules set out in these terms and in our separately published Privacy Policy. Both documents work together — this one governs account use and transactions, the privacy document covers data handling in detail. If there is any conflict between them on a data question, the Privacy Policy takes precedence for that specific point.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately using the published live chat or email route. We will follow the account-recovery steps shown in your account area.
We use cookies to maintain your session and remember account preferences. The cookie settings in your browser or the preference panel in your account let you adjust what is stored. Details are in our Cookie Policy page.
Transaction records linked to Nagad or Rocket transfers are kept for the period required by applicable rules. After account closure, data is retained only as long as necessary and then removed in line with our published retention schedule.
To request a change to personal data we hold, or to ask what data is stored against your account, contact support in writing. We will verify your identity before processing any data correction or deletion request.
These questions reflect what members ask most often when reading through the Terms & Conditions. If your question is not covered here, send it through the support routes listed on the contact page.
Whether you can use po ok depends on your local law and whether your region is eligible. These terms apply to any account that is open and active. If you are unsure about eligibility in your area, check current local regulations before opening or continuing to use an account.
Any wallet balance linked to your Nagad or Rocket account is settled according to the transaction rules in these terms before closure is finalised. The process is initiated through support. We will confirm the settlement reference before the account is marked as closed.
We notify you through your registered contact details before a material change takes effect. If you continue using your account after that date, that counts as acceptance of the updated terms. You can always view the current version on this page.
Yes. Submit a written request through live chat or the support email address. We will explain how the account decision was made in line with the terms that applied at the time. Policy explanations follow the same support route as account queries.
Game content from studios available in the lobby — PG Soft, JDB, Bigtime Gaming, Microgaming and Spadegaming — is governed by those providers' own licences. Our terms cover your account access to that content, not the studio's own rules. Both sets of terms run alongside each other.
Go to the wallet section in your signed-in account area first — every Nagad or Rocket transfer has a reference number and date. If the record looks wrong, contact support with that reference number. We will investigate and respond through the same channel you used.