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This page sets out how po ok operates in relation to legal obligations, your account rights and the boundaries of our service. Access to po ok depends on your local law and the eligible regions we serve — read this before you proceed with any account activity.
po ok is operated as a private member platform and our legal posture is shaped around the rules of the jurisdictions we serve. Whether a given service is available to you depends entirely on your local law and the eligible regions confirmed at account registration. We do not make blanket availability claims. Your account, your wallet activity — including transactions made through Nagad and Rocket — and the game content you access are all governed by the terms you accepted when you opened your account. Those terms are the controlling document. If local law in your region restricts or prohibits online gaming activity, those restrictions apply regardless of what this site shows. We rely on the accuracy of the information you provide at registration to determine eligibility. Where we cannot confirm eligibility, access may be limited or suspended while we follow the applicable review process. Changes to applicable law may affect service availability without prior notice. We will update this page when our policy posture changes materially. Check this page and your account notice area regularly. If something here conflicts with a term shown inside your signed-in account area, the signed-in version controls.
Not every part of the po ok platform falls under the same policy rules. Here is a clear breakdown of what this policy covers and what sits outside its scope so you can identify where to direct any question.
Login, registration, identity verification and eligibility checks are inside scope. Access is conditional on your local law and the eligible region confirmed at sign-up. We control the account layer; local law controls whether you may use it.
Deposits and withdrawals processed through Nagad, Rocket or bKash fall inside this policy. Transaction records are visible inside your signed-in account. Disputes about a specific transaction should be raised through the published support route first.
Game content, odds presentation and lobby copy are inside scope and subject to our content rules. Game titles from PG Soft, JDB and other assigned studios are covered. We do not warrant uninterrupted availability of any specific title.
External sites, payment processors beyond the named local rails and any service accessed via a link leaving po ok are outside this policy. We are not responsible for the terms or practices of services we do not operate directly.
Your account is the main route for exercising your rights under this policy. Transaction history, session records and the preferences you set at registration are all accessible from your signed-in account area. If any detail held on your account is incorrect — name spelling, registered mobile number, wallet reference — you can request a correction by raising a ticket through the support route. We will follow the verification steps shown in your account to confirm identity before making any change. If you want to understand what information we hold or how it is used, submit a written query through the same support channel and we will respond according to the process described in our published terms. Requests to close an account or limit access should also come through the account support route. We do not process verbal or informal requests for account changes. Every action tied to your account requires the verification step shown in the account area to protect your wallet and session data.
Open your signed-in account to see transaction history, session logs and the registration details we hold. No separate request is needed to view your own records — they are available directly from the account dashboard.
If a name, mobile number or wallet reference is wrong, raise a correction request via the support ticket route. Identity verification is required before any registered detail is changed to protect account security.
Submit a written query through our published support channel. Reference the specific clause or section you are asking about so we can route it to the right team and respond with the applicable policy detail.
Account suspension, access limitations or closure requests go through the same support route. Describe your situation clearly and include your registered mobile number so the support team can locate your account quickly.
If you have a legal or policy question, use one of the routes below. Each channel connects you to the same support team — pick the one that fits how you prefer to communicate. Keep your registered mobile number or account reference ready when you reach out.
Open the chat widget from any signed-in page on po ok. Use this route for account-specific questions where you need a quick written response. Have your account reference or registered number ready.
Submit a support ticket from inside your account for policy queries, correction requests and account review questions. Written tickets create a record you can refer back to if follow-up is needed.
Send policy-specific queries by email using the address published in the contact section of po ok. Email is the right route for formal written requests where you need a documented response from our team.
Account security and data handling sit at the centre of how po ok operates. Here is how we approach each area so you know what to expect from your account and this platform.
We collect only the information needed to operate your account and process transactions through Nagad, Rocket and bKash. Data is used to verify eligibility, process wallet activity and respond to support requests. We do not sell account data.
Cookies on po ok keep your session active and remember your account preferences between visits. You can manage cookie settings through your browser controls. Disabling certain cookies may affect how the signed-in account area functions on mobile.
Your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with your mobile wallet or other services. Any suspicious activity on your account should be reported immediately through the live chat route.
We retain account and transaction records for the period required under applicable rules. To request a review of retained data or to understand how long records are kept, submit a written query via the published support ticket route shown in your account.
Here are the questions we receive most often about po ok's legal policy, your account rights and how to reach us when something needs attention.
Availability depends on your local law and the eligible region confirmed at registration. If local law in your area restricts online gaming, those restrictions apply. Check your account status and the eligibility confirmation shown at sign-up for the position that applies to you specifically.
Your transaction history, session records and registration details are all visible inside your signed-in account area. No separate request is needed to access your own data. For a formal written summary, submit a support ticket from inside your account area.
Yes. Raise a correction request through the support ticket route. You will need to pass the identity verification step shown in the account area before any registered detail — such as your mobile number or wallet reference — can be updated.
Transaction records are retained for the period required under applicable rules even after an account is closed. To ask about a specific record or request details of what is retained, submit a written query through our email support route published on po ok.
Send formal written queries by email using the address published in the contact section of po ok. For faster responses on account-specific questions, the live chat or support ticket route inside your signed-in account is the more direct path.
Yes. Changes to applicable law or our operational rules may update this policy. We update this page when changes are material. Check this page and the notice area inside your signed-in account regularly. The signed-in version of any term controls if there is a conflict.